Sohlara is a place people come at their most vulnerable. That only works if you can trust us with what you share. This policy explains, in plain language, what we collect, why, and the control you keep over it.
Sohlara ("Sohlara", "we", "us") provides a burnout assessment, recovery tools and access to licensed professionals. This policy applies to our website, app and related services.
The data controller responsible for your personal data is [Sohlara legal entity name], registered at [registered address]. If you have any questions, you can reach us at privacy@sohlara.com.
We collect only what we need to give you a safe, useful service:
We use your information to:
Where the GDPR applies, we rely on the following legal bases: performance of our contract with you, your consent (which you can withdraw at any time), our legitimate interests in running and improving a safe service, and compliance with legal obligations.
For health-related information, we rely on your explicit consent, which you give when you choose to complete an assessment or use a feature that involves such data.
Your assessment answers and burnout score can reveal information about your mental and physical wellbeing. We treat this as a special category of data and give it extra protection.
We share personal data only in limited ways:
We do not sell your personal data, and we do not share it with advertisers.
We keep your data for as long as your account is active, and for as long afterwards as we need to meet legal, accounting or safety obligations. When it is no longer needed, we delete it or anonymize it. You can ask us to delete your account at any time.
Depending on where you live, you may have the right to:
To exercise any of these, contact privacy@sohlara.com. You also have the right to complain to your local data protection authority.
We use encryption in transit and at rest, strict access controls, and regular security reviews. No system is perfectly secure, but we work hard to protect your information and to respond quickly if something goes wrong.
We may process data in countries other than your own. Where we do, we put appropriate safeguards in place, such as standard contractual clauses, so your data keeps the same level of protection.
We use essential cookies to run the service and, with your consent, a limited set to understand and improve how Sohlara is used. You can manage your preferences through your browser and, where shown, our cookie banner.
Sohlara is intended for adults and is not directed at children under 18. We do not knowingly collect data from children. If you believe a child has provided us data, please contact us and we will remove it.
We may update this policy from time to time. When we make material changes, we will update the date above and, where appropriate, let you know directly. Please check back so you always know how your data is handled.
For any privacy question or request, contact us at privacy@sohlara.com, or write to [Sohlara legal entity name], [registered address]. For related information, see our Terms of Service and Wellness, not medical pages.